Customer Success Lead Sales Development Lead

As a Customer Success Lead your objective will be to deliver for the clients and retain them. You will be working as both a team leader and an individual contributor. As a Lead you will guide a team of Customer Success Specialists and Data Researchers in identifying the right prospects for marketing events designing marketing campaigns ensuring participation by the identified prospects and enabling our clients to find qualified sales leads from these events. Program management will be a key skill required to be successful in this role.

As a Customer Success Lead your role can include all or part of the duties and responsibilities stated below. This decision will be taken based on your interests strength and potential.

Ensure the data generated and lists built are 100% Ideal Customer Profile (ICP) and match with our Client Offerings

Provide feedback to the team

Understand and manage data

Strategize Email & LinkedIn campaigns

Campaign execution and conversion

Plan Business Development Representative calls

Speak with Admin & Venue Logistics

Send reports (as agreed)

Handle status calls with Clients

Handle Pre & Post event calls on status & next steps with Clients

Campaign Metrics

Data Metrics

Data Quality & Quantity Metrics with improvement inputs

Account Knowledge ensure you and your team has an acute understanding of the Client s offering

Training for self

Training for team

Managing multiple projects requirements multilocation and being adaptable. You have exceptional problemsolving skills and are calm under pressure.

Ability to work with a multicultural team located globally.

Google Workspace Drives Zoom Conference & Microsoft office proficiency.

The ideal candidate possesses 5 years in an outbound prospecting role.

Have an analytical mind and form insights based on every data point gathered.

Quick in understanding the pros and cons of a situation and being able to make business decisions based on that.

Have handled a team of 5 or more members in any of your previous roles.