Risk Quality Operations Coordinator

Our Purpose

The Quality Risk Management team of Financial Advisory of Deloitte Middle East is seeking to recruit a Risk, Quality and Engagement Lifecycle Operations Coordinator, at the level of Associate, based in our Amman office.

The Team

It takes a high-powered network of internal support professionals to keep Deloitte going strong. Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Middle East Firm supports our network by driving global strategy, programs, platforms, and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

The Risk, Quality and Engagement Lifecycle Operations Coordinator Role

The role requires working within a demanding and fast paced environment, liaising with practitioners across the business units and jurisdictions to assist with the Financial Advisory risk policies and procedures as well as supporting practitioners on engagement risk management, leading on ad-hoc projects, formulating internal reports and training. Occasional travel may also be required for this role.

The successful candidate’s key responsibilities include, among others:

Day to Day

• Support the Quality Risk Management (QRM) Experienced Manager with Queries Management.
• Manage the QRM Query queue, responding to and resolving queries and escalating to the QRM Experienced Manager as needed.
• Document retention system support and query resolution and escalation.

Reporting

• Reporting on business portfolio from a risk perspective (these could be multiple monthly reporting elements).
• Annual Portfolio Risk Review Reporting compilation.
• Query system reporting support.

Quality Management

• Maintaining and updating policy documents, drafting associated guidance and FAQ to support the business in comprehension and application.
• Maintaining and updating templates.
• Drafting communications and news alerts for the business to announce changes to policies or other important quality and risk updates for practitioners.
• Management and maintenance of the team QRM SharePoint that acts as a one stop shop for all policy documents and related guidance for practitioners.
• Support with Engagement Risk Assessment Consultations – reviewing and approving risk management cases on appropriate systems.

Opportunity to Engagement Management

• Setting up and managing regular risk consultations with the business for high-risk engagements.
• Monitoring of and reporting on ‘at risk’ projects.
• Proactive Opportunity monitoring and escalation for further consultation.
• Support with Engagement Risk Assessment Consultations.
• Risk Action Plan reviews and comment.

Projects

Ad-hoc project work on QRM initiatives (QRM team projects as well as Deloitte Middle East projects).

Requirements

• Undergraduate degree.
• 0-2 years’ work experience in financial services, with an understanding of financial, regulatory, compliance and risk matters.
• Strong computer literacy, including Microsoft Word, Excel, PowerPoint, Power BI (dashboard development) and analytical skills.
• Excellent command of the English language, both verbal and written. Knowledge of the Arabic language will be considered an advantage.
• File management skills and understanding the importance of confidentiality, data security and privacy.
• Ability to work independently and exercise appropriate level of judgement.
• Ability to learn and upskill, and apply knowledge learned consistently.
• Strong time management skills with ability to prioritize workload.
• Ability to drive quality and accountability.
• Strong attention to detail – Delivering high quality results and mitigating risks with utmost integrity.
• Communication skills – Ability to work with staff across the different business units and across different grades; ability to communicate effectively.
• Willingness for further training and building knowledge as the role progresses.
• Adaptive Thinking – Recognize unexpected situations, consider possible courses of action, and identify ideas to adapt.
• Knowledge of technological tools and resources (including emerging ones) and how such tools can contribute to business operations.

Benefits

• Competitive remuneration package.
• Provident fund.
• Medical coverage and life insurance.
• Deloitte Employee Assistance Program, providing 24/7/365 specialist counselling support.
• Continuous professional development and accelerated career growth.
• Flexible working hours and hybrid working.
• Friday afternoon off throughout the year.
• Public Holidays falling on weekends given as paid Wellbeing Day off on the Friday before.
• Wellbeing Days Off throughout the year.
• Special types of paid leave.
• Free parking.