Reservations Supervisor - Waldorf Astoria Cairo Heliopolis

Assist in the day-to-day operations of the Reservations Department • Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue

• Produce quotations and written confirmation to all clients

• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction

• Monitor the standards and performance of the Reservations Team with an emphasis on training and teamwork

• Assist in the managing, training and developing of the Reservation team