Swedish or Danish or Norwegian Customer Experience Specialist

PLP was established in South Africa in 1992 with a very clear sense of purpose: simplifying life.

While this is still a central principle at PLP today the business has expanded and has partners and operations in multiple countries and industries around the world.
PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and ondemand services. We also specialize in the delivery of totally customized solutions delivered in your corporates branding.

• Respond to customer enquiries via chats calls social media queries & emails
• Provide customers with product and service information
• Research required information using available resources
• Identify customer needs
• Manage and resolve customer complaints
• Maintain an up to date customer information system
• Identify and escalate priority issues
• Follow up customer calls where necessary

Job Description

• Strong preference for candidates based in Barcelona Spain; willing to consider candidates able to relocate to Barcelona for a contract period (13 years)
• Native / Fluent (Business level) in Danish or Norwegian or Swedish (verbal and written); good command of English
• Strong customer orientation (previous customer service experience is advantageous)
• Available to work shifts (International Call Centre)
• Officebased in Barcelona Spain
• Strong PC literacy

Skills

• Goaloriented
• Proactive
• Sense of urgency
• Positive and professional
• Strong communicator verbal and written
• Willing to go above and beyond to exceed customer expectations
• Strong time management
• Accurate and able to follow processes and procedures