Customer Support Specialist

Company Overview

At SolarMente we are at the forefront of Spains energy revolution offering cuttingedge clean energy solutions like solar panels batteries electric vehicles and heat pumps. Backed by a recent 50m investment from renowned investors such as YCombinator Climate Capital and Plug&Play Ventures were growing rapidly. Our innovative solar subscription model is transforming the industry by removing the upfront costs of solar installations. Using our advanced software we streamline the installation process and elevate the customer experience making sustainable solar energy accessible to more Spanish homes. Embark on this exciting journey towards a sustainable future with us at SolarMente!

Job Opportunity: Technical PV Support Specialist

Were seeking an exceptional Technical PV Support Specialist passionate and detailoriented to providing expert technical support and guidance on photovoltaic systems to both internal teams and external clients. This role requires a deep understanding of solar energy systems troubleshooting system design and customer service. Having knowledge of the monitoring platforms and the PV systems functionalities in order to understand the data and solve technical issues.

Key Requirements

• Technical Support: Provide indepth technical support for PV systems including troubleshooting issues system diagnostics and fault analysis.
• Customer Assistance: Respond to customer inquiries and concerns regarding installation operation and maintenance of PV systems.
• Monitoring Analysis: Assist in the review of PV monitoring systems in order to solve technical issues and take the best advantage of the PV systems for customers.
• Documentation: Create and update technical documentation including manuals troubleshooting guides and FAQs for PV systems.
• Training: Conduct technical training sessions for clients and staff to enhance their understanding of photovoltaic systems.
• Quality Assurance: Monitor PV installations and operations to ensure compliance with industry standards and company quality requirements.
• Product Feedback: Collaborate with engineering and product development teams to provide feedback from customers and suggest improvements.

Your Mission

• Customer service for problem diagnosis troubleshooting management and coordination of technical solutions.
• Supervise the startups and monitoring of solar systems.
• Attend to technical support cases to understand the problem and find the technical solution.
• High knowledge of system monitoring to maximize their performance.
• Set the necessary parameters of the inverters for the correct system configuration.
• Work in contact with brands to correct equipment errors and coordinate warranties replacements and repairs.

Ideal Candidate

The ideal candidate will have a good communication skills to deal with clients technical knowledge and expertise in the monitoring and configuration of different inverter brands and PV systems. Electrical knowledge to analyze the troubles can appear in a PV installation. Organized skills to manage the troubleshooting and creation of manuals.

Perks

• Be part of the early team thats leading the democratization of the solar industry in Spain.
• Discounted gym memberships with Urban Sports.
• Payroll advance and Flexible retribution with Payflow.
• Pet friendly office.
• Flexible schedule and early Fridays.
• Hybrid remote/office work model.
• Opportunities for professional growth and development.
• Afterwork and other cool company events.

Join us at SolarMente where youll play a crucial role in empowering our team and driving our mission forward!