Customer Service Representative Hindi English

This a Full Remote job, the offer is available from: Asia, East Asia Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Hindi and English, that's why we are looking for candidates with proficiency in both languages. Responsibilities: • Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers. • Handle customer enquiries, advice and suggestions via email or online tools. • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. • Handle customer complaints, special cases or ad hoc tasks. Requirements: • Degree or Diploma and above. • Proficient in English and Hindi. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company. • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. • High level of honesty and integrity. Proactive and meticulous. • A sense of responsibility and team work spirit. • Ability to work under pressure, strong communication skills and exceed beyond expectation. • Passionate for the customer service industry and can work under different work shifts, including night shifts. • Positive about the crypto industry. • Personal or professional experience with cryptocurrency.Working at Binance • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless • Tackle fast-paced, challenging and unique projects • Work in a truly global organization, with international teams and a flat organizational structure • Competitive salary and benefits • Flexible working hours, remote-first, and casual work attire