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Job Title: Sales Infrastructure Analyst
Duration: 6 months (Possible extension)
Location: Newark NJ (Hybrid) 07102
Summary:
The Sales Infrastructure Analyst will troubleshoot business process and technology requests from the Sales division translating them into actionable steps for resolution. This role is vital for ensuring smooth operations in trade promotion management volume planning sample execution sales systems and data accuracy. Additionally the analyst will conduct annual audits to ensure all tools and technologies meet corporate standards.
Responsibilities:
Operational Support: Ensure all tools systems processes and data are available for 500 field sales representatives (associates and broker partners). Provide support and training to field sales associates on coverage topics and proper tool usage.
Issue Resolution: Work as part of a team to manage areas of responsibility becoming the primary expert in specific domains while providing backup for others. Domains include:
Troubleshooting: Respond to troubleshooting tickets raised by field sales users. Contact associates to gather facts determine next steps and resolve issues. Escalate concerns to appropriate teams when necessary and communicate progress to the Sales Infrastructure Manager teammates and the requesting associate/broker.
Collaboration: Partner with crossfunctional teams for swift issue resolution aligned with business impact. Train requesters on valid requests or explain why their requests are functioning as expected.
Continuous Improvement: Leverage expertise gained from daily operations and issue resolution to propose functional and technical improvements.
Requirements:
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