Solution Specialist

What Will You Do

• Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
• Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
• Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
• Collaborates with colleagues to gain and share ideas and opportunities.
• Lead mentor and coach staff and organize technical training and certification on the products and technologies supporting the ATI.
• Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
• Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
  
  

Qualifications

EXPERIENCE

• 5-8 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role
• Proven track record in producing communicating and documenting successful technical customer solutions
• Pre-Sales Business and or Commercial experience is a plus
  
  

Education & Qualifications

• BS level Technical Degree or equivalent experience in Engineering Computer Technologies* At least 1 technical certification is required (e.g. ASEP TE STE ESE CCIE/CCNP/CCDP/CCIE/IPT)
  
  

PROFESSION COMPETENCIES

• Addressing Customer Needs
• Business Case Justification
• Commercial Acumen
• Networking
• Partnering for Clients' Success
• Problem Solving
• Products and Services
• Quality in Design
• Requirements Analysis
• Sales Process Knowledge
• Solutions Development
• Strategic Thinking
• System and Technology Integration
• Technical Writing/Documentation
• Technology/IT Consulting
  
  

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Managing Performance
• Results Orientation
• Teamwork
  
  

What We Offer

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

🏡 Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).

You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

🌿 Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.

🚀 Professional Development: Unleash your potential with our training offers via Coursera!

🌎 Flex-location: Benefit for 26 working days from anywhere around the world each year!