Customer Service Representative

Overview:

Key Responsibilities:

• Handle incoming customer inquiries via phone email or chat
• Assist customers in a professional and efficient manner
• Resolve customer complaints and issues with patience and empathy
• Provide product information and assist with customer orders
• Update customer accounts and records with accurate information
• Collaborate with other departments to resolve complex customer issues
• Identify and escalate priority issues to the appropriate channels
• Follow up on customer interactions to ensure their satisfaction
• Process returns refunds and exchanges
• Stay updated on product knowledge and company policies
• Meet or exceed customer service quality and productivity goals
• Document customer interactions and transactions accurately
• Contribute to team effort by accomplishing related results as needed
• Adhere to all company policies and procedures
• Assist in training and onboarding new customer service representatives

Required Qualifications:

• High school diploma or equivalent; Bachelors degree is a plus
• Prior experience in a customer service role
• Strong verbal and written communication skills
• Ability to remain professional and courteous with customers
• Excellent problemsolving and conflict resolution abilities
• Empathetic and patient demeanor
• Ability to multitask and prioritize in a fastpaced environment
• Proficiency in using customer service software and CRM systems
• Strong time management and organizational skills
• Adaptability and willingness to learn new processes and systems
• Customerfocused mindset with a commitment to customer satisfaction
• Ability to work well in a team environment while also being selfmotivated
• Attention to detail and accuracy in data entry and documentation
• Flexibility to work in rotating shifts and weekends as needed
• Knowledge of industryrelated products and services is a plus

adaptability,flexibility,time management,organization,conflict resolution,data entry,customer service,empathy,multitasking,teamwork,communication,attention to detail,problem-solving