Customer Service Advisor

permanent

Position: Customer Service Advisor

Company Overview:

Cross Border Talents is a leading global recruitment company that specializes in sourcing top talent for businesses across various industries. Our mission is to connect companies with the best candidates and help individuals find fulfilling career opportunities.

Job Overview:

We are currently seeking a highly motivated and customerfocused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor you will be responsible for providing exceptional customer service and support to our clients ensuring their satisfaction and building strong relationships.

Responsibilities:

Act as the first point of contact for all customer inquiries and provide timely and accurate responses

Build and maintain strong relationships with clients and candidates ensuring their needs are met and exceeded

Understand and effectively communicate the companys products and services to clients and candidates

Handle and resolve customer complaints and concerns in a professional and timely manner

Collaborate with crossfunctional teams to ensure a seamless customer experience

Maintain accurate and uptodate customer records and documentation

Continuously seek opportunities to improve and enhance the customer service experience

Qualifications:

High school diploma or equivalent; Bachelors degree preferred

no previous experience mandatory

Excellent communication and interpersonal skills

Strong problemsolving and conflict resolution abilities

Ability to handle multiple tasks and prioritize effectively

Fluency in Italian B2 in English

Benefits:

Competitive salary

Comprehensive health insurance

Paid time off and holidays

Professional development opportunities

Positive and collaborative work environment

Opportunity to move to Lisbon with paid accommodation and bills

If you are a driven and customeroriented individual looking to join a dynamic and growing company we would love to hear from you.

Remote Work :

No