Italian Speaking Customer Advisor

Are you a fluent Italian speaker with a passion for delivering exceptional customer support Are you seeking a dynamic role in a diverse and fastpaced environment If so we invite you to explore an exciting opportunity to join our team in Athens Greece!

About Us:

We are a prominent player in the social media industry dedicated to providing innovative solutions and outstanding customer experiences. Our mission is to foster connections and empower individuals making a positive impact in the digital landscape.

Position Overview:

We are currently seeking a talented ItalianSpeaking Customer Advisor to join our vibrant team in Athens. In this role you will be instrumental in delivering toptier customer support to our Italianspeaking users across various social media platforms. As an onsite position we offer a comprehensive relocation package for candidates moving from abroad covering flight tickets to Athens and accommodation expenses.

Key Responsibilities:

• Deliver timely and effective responses to customer inquiries across social media platforms including Facebook Twitter and Instagram.
• Provide accurate assistance to resolve customer issues complaints and queries ensuring a positive customer experience.
• Engage with customers in a professional and empathetic manner demonstrating genuine care and understanding.
• Collaborate closely with internal teams to address complex customer issues and ensure seamless resolution.
• Monitor social media channels for feedback and trends providing insights to improve our products and services.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Proactively identify opportunities to enhance customer satisfaction and retention through personalized support.

Requirements:

• Fluent in Italian (native or C1/C2 level) and proficient in English.
• Previous experience in customer support is preferred but not required.
• Excellent communication skills and the ability to build rapport with customers effectively.
• Strong problemsolving abilities and a proactive approach to addressing customer needs.
• Adaptability and resilience in a fastpaced work environment.
• Willingness to work onsite in Athens and collaborate with a multicultural team.

Benefits:

• Competitive salary package with performancebased bonuses.
• Comprehensive relocation package including flight tickets to Athens and accommodation.
• Health and life insurance coverage.
• Ongoing training and development opportunities for career advancement.
• Exciting prospects for growth and progression within the organization.
• Inclusive and supportive work culture promoting diversity and teamwork.

Why Join Us:

At our company we are committed to providing exceptional customer experiences and fostering a culture of innovation and collaboration. As an ItalianSpeaking Customer Advisor in Athens youll have the opportunity to contribute to our mission of making a positive impact in the digital world. Join us and embark on a rewarding career journey filled with opportunities for growth and development.

Remote Work :

No