Remote Live Chat Manager

Responsibilities: 1. Manage a team of live chat agents to ensure prompt and accurate responses to customer inquiries. 2. Develop and implement strategies to improve the efficiency and effectiveness of the live chat platform. 3. Monitor chat interactions to maintain quality standards and identify areas for improvement. 4. Analyze chat data to generate insights and make informed decisions on customer service improvements. 5. Collaborate with other departments to ensure seamless integration of live chat with other customer service channels. 6. Train and mentor team members on best practices for live chat communication. 7. Stay up-to-date on industry trends and technologies to continuously enhance the live chat experience for customers. 8. Provide regular performance feedback and conduct performance reviews for live chat agents. Requirements: 1. Bachelor's degree in a related field. 2. Proven experience in managing live chat services in a customer service environment. 3. Strong communication and interpersonal skills. 4. Ability to work effectively in a remote setting and manage a virtual team. 5. Driven and resourceful personality traits. 6. Proficiency in people management and creativity. 7. Excellent organizational and time management skills. 8. Ability to thrive in a fast-paced and dynamic work environment. 9. Must have a high-speed internet connection and a quiet workspace for remote work. Benefits: 1. Company-provided equipment. 2. Free accommodation for remote work. 3. Training and professional development opportunities. Working Environment: At Qatargas Operating Company Limited, we prioritize exceeding customer expectations and strive to deliver delight in every interaction. As a Remote Live Chat Manager, you will play a crucial role in upholding this commitment to excellence.