JOA - Technical Works Officer AO

Specific Duties And Responsibilities Include

The Estate comprises an office building and a compound which includes leisure facilities (swimming pool, gym, tennis/ basketball court, football pitch, children’s play area). A major part of the estate are the leased properties for UK Based staff (around Amman) and a representational Residence for the Ambassador near 4th Circle. The Embassy and associated compound require ongoing and significant maintenance after major investment in infrastructure over the last five years.

• Set in place day-to-day work schedules to maintain the estate so that they meet relevant UK Health and Safety standards and enable staff to operate from, and live on, a fit for purpose platform. Agree daily work schedules, organise materials needed, and ensure tools for the job are fit for purpose and well maintained by the trades team.
• Ensure Technical Works Group (TWG) have daily tasking organised to deliver on planned and ad hoc maintenance requests, work to enhance the facilities and remedial or urgent works identified. Help team to problem solve more technically difficult tasks, providing expert knowledge and guidance. Inspect work as it is done or completed, checking it meets UK safety standards and specifications. Make or direct corrective action where this is not the case.
• Working with the Estates Manager and Technical Works Supervisor (UK staff) deliver planned and preventative maintenance to set deadlines covering the entire estate and triage and prioritise ad hoc or urgent requests. Recording as appropriate what was done and the outcomes.
• Work with Estates Manager and Technical Works Group to deliver on projects which enhance or improve the office and recreational facilities to time and budget set.
• Supervise external contractors providing maintenance or works to Estate assets, ensuring technical competence and adherence to health and safety risk assessments and safe working practices. Inspect work as it is done or completed, checking it meets UK safety standards and specifications. Reporting to Estates manager if this is not the case.
• Seek and act on customer feedback and use this to drive continuous improvement within the Estates team.
• Contribute to the Greening committee with technical advice on what is possible and ideas following the Energy Audit.
• Health, safety, and statutory compliance
• Ensure works completed by TWG or external contractors are compliant with H&S regulations and that Foreign, Commonwealth and Development Office (FCDO) guidelines are understood and followed.
• Check and sign off on portable appliance testing (PAT testing) of electrical equipment. Be PAT test trained.
• Champion a ‘zero harm’ culture at BE Amman and encourage staff to use the H&S reporting portal (Evotix). Schedule and complete urgent H&S requests including repairs or short-term mitigations. Understand when to raise risks higher and seek guidance on best practice.
• Finance management
• Have control of the Estates imprest for small cash purchases. Reconcile monthly transactions with the Finance Team and retain all receipts and records of spend following financial due diligence and risks around cash holdings.
• Custody of a Government Procurement Card (GPC). All purchases must be receipted and accounted for promptly on the FCDO’s in-house finance and procurement system (Oracle-based), following audit guidelines and taking into account value for money. Training will be provided.
• Communication and engagement
• Working with Estates Manager, ensure that estate works that affect colleagues are properly planned.
• Keep customers up to date on progress of projects or maintenance requests and dealing with any complaints or feedback.
• Staff management
• Overall management of a technical works team of seven (7) staff and several external contractors who provide regular maintenance of some of the Estate assets.
• Provide line management to the Technical Works Team, including performance and talent management of staff. Inspire staff to deliver to the highest standards and instil a culture of continuous improvement, customer service, and professionalism.
• Design development plans to upskill the team with the required technical skills to enable them carry out their duties as per the UK standard in a safe and professional manner. Put in place a system to allow continuing professional development (CPD) for all trades in the team.
  

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future and this would be at the discretion of the line manager/ senior management and agreed with the jobholder. The job description may be reviewed to meet changes in business needs. The jobholder may also take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis.

Key Behaviours Required

• Managing a Quality Service - Gain a clear understanding of customers’ needs and expectations. Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Act to prevent problems by identifying issues, reporting them and providing solutions. Keep customers and all colleagues up to date with progress. Show customers where to access relevant information and support that will help them to use services more effective.
• Delivering at Pace - Always work with focus and pace to get the job done on time and to a high standard. Follow the relevant policies, procedures and rules that apply to the job. Use own knowledge and expertise to organise work. Keep focused on delivery and take responsibility for the quality of work produced. Keep a consistent level of personal performance. Keep managers and stakeholders updated on how work is progressing.
• Developing Self and Others - Identify gaps in your skills and knowledge and make plans of how to develop these. Take time to achieve development objectives. Listen to and act on feedback from colleagues to find areas you can develop. Share knowledge and skills learnt with colleagues to contribute to the learning and development of the whole team.
• Working Together - Proactively contribute to the work of the whole team and remain open to taking on new and different roles. Get to know your colleagues and build supportive relationships. Listen to alternative perspectives and needs, responding sensitively and checking understanding where necessary. Ask for help when needed and support others when the opportunity arises. Be aware of the need to consider your own wellbeing and that of your colleagues. Understand that bullying, harassment and discrimination are unacceptable.