Quality Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Define the roadmap and CX for contact handling program strategy across MENA ASCS. Also define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health.
- Develop insights and present well-reasoned, data-driven proposals to cross-functional stakeholders on opportunities to improve CSA Support.
- Develop and then drive a periodic business and program progress reporting, and manage engagement with the key stakeholders.
- Manage large scale improvement initiatives, dependencies and bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business vs. customer needs.
- Be successful in a delivery focused environment and determining the right processes to make the team successful.
نوع التوظيف
دوام كامل
