Zoho CRM Specialist

We are looking for a Zoho CRM Specialist who is technical when it comes to using Zoho tools and savvy when it comes to business strategy. Your main responsibility is to maximize the efficiency of the CRM data and software to improve customer care.

Key Responsibilities

• Define and optimise the CRM Strategy with the Marketing and Sales department
  
• Develop and execute the customer lifecycle marketing and triggered communication strategies to drive engagement and retention across email SMS and web push
  
• Manage pre and post sales flows to optimise all opportunities
  
• Manage all aspects of email builds testing and scheduling of marketing communications.
  
• Champion a datadriven approach throughout the business to ensure campaign effectiveness.
  
• Ongoing management of the database to pull segments and insights.
  
• Responsible for all email reporting on a weekly monthly basis
  
• Work within and contribute towards an open sharing of ideas within the team and wider business.
  
• Keeping staff uptodate on the software.
  
• Building security parameters and undertaking audits as necessary.
  

Requirements

• 35 years of experience as a CRM manager preferably with Zoho CRM
  
• Evidence of having delivered strong CRM strategies for another omnichannel retailer ideally in a fashion or lifestyle sector
  
• Advanced excel skills and experience working across different platforms like Zoho CRM Zoho Marketing automation Klavyo etc.
  
• Ability to manage system implementation and maintenance
  
• Ability to manage internal processes and main stakeholders where appropriate
  
• Sense of ownership and pride in your performance and its impact on a company s
  
• Critical thinker and problemsolving skills
  
• Team player
  
• Good timemanagement skills
  
• Great interpersonal and communication skills
  
• Excellent verbal and written English skills.
  

Benefits

• Competitive salary commensurate with experience.
  
• Morning shift (Australia Standard Time) and remote work options.
  
• Opportunities for professional development and growth.
  
• Work with a dynamic and collaborative team in a fastpaced environment.