Customer Care Specialist German Speaker

TopTalent Recruitment Agency is working with a BPO with great employee satisfaction ratings to find experienced Germanspeaking Customer Care Specialists to work remotely in Serbia. The successful candidates would support customers of an payments processor.

WORK MODEL

• Fully remote (Candidate must be already based in Serbia)
  

DUTIES AND RESPONSIBILITIES

• Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone email and live chat support channels
• Navigate internal and external documentation and resources to provide worldclass service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify troubleshoot and communicate emerging trends and patterns in accomplished issues
• Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere;
  

REQUIREMENTS

• Native or fluent in German both verbal and written
• Residing in Serbia and being able to take on a job legally without the companys support
• Familiar with customer support software including Zendesk Slack and internal troubleshooting tools to resolve issues
• Experience in Customer Support and technical support especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problemsolving and critical thinking skills
• Adaptable and flexible demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office)
  

OFFER

• Excellent remuneration package based on experience skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Serbia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
  

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