ManageEngine Administrator

Tasks and Responsibilities:

- Architect, develop, maintain, and enhance applications in ManageEngine

- Identifying areas within ITSM processes where optimization can be achieved, streamlining workflows, and improving efficiency.

- Configure Service Level Agreements (SLAs)

- Conceptualize new reports, dashboards and performance analytics widgets and support business in its usage.

- Working with cross-functional teams to ensure the smooth delivery and support of IT services.

- Creating and maintaining documentation related to ITSM processes, procedures, and configurations.

- Develop and Design Integrations and APIs within the ITSM Space.

Knowledge & Skills:

- Knowledge of ITIL methodologies and ITSM concepts, including Incident, Problem, Change, etc.

- Knowledge of web-based and scripting languages (JavaScript, HTML, Web Services)

- Experience integrating third-party software and APIs

- Experience in in ManageEngine or ServiceNow

- Experience in relevant IT management tools and methodologies like Nexthink is beneficial