Customer Experience Associate

This is a remote position.

Exciting Opportunity for Customer Experience Associate

STAFF X Talent Solutions proudly collaborates with a leading advertising services company. They leverage their robust and compliant technology that they seamlessly integrate to their system enabling them to deliver unbeatable offers to customers while driving sales for their clients. They are committed in broadening their reach and empowering diverse range of organisations through their revolutionary product.

The Role:

Key Responsibilities:

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Set up and update campaigns ensure data accuracy and gather missing clients information.

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Collaborate with customers and team members for timely deliveries.

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Communicate customer feedback internally and promptly report issues.

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Transcribe meeting notes into useful documents.

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Respond to customer inquiries and complaints via email.

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Troubleshoot problems escalate complex issues and analyse common issues to improve selfhelp resources.

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Review and reconcile client accounts.

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Resolve discrepancies and coordinate with clients to gather necessary documentation.

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Assist client with invoice understanding and document reconciliation processes communications and resolutions.

Requirements

Key Requirements:

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Minimum 2 years of fulltime experience in an administrative or customer service role

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Experience in billing or reporting is a plus

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12 years of reconciliation and invoicing experience familiar with Xero software

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Proficient in MS Office particularly MS Excel and PowerPoint

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Basic understanding of data analysis including VLOOKUP and basic reporting concepts

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Excellent written and verbal communication skills

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Strong organisational and multitasking abilities

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Familiarity with Canva for creating visually appealing materials.

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Knowledge of sales performance metrics

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Proven teamwork and dedication

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Ability to perform well under tight deadlines and pressure

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Creative thinking and strong problemsolving skills

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Stable internet connection (minimum 50 Mbps)

Benefits

Why Join Our Client

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They are an Australianborn advertising services company. In collaboration with leading global brands and industry giants.

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Dynamic role with the opportunity to scale the business.

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Work alongside a dedicated team crafting personalised solutions to empower clients and partners.

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Engage with industry experts and visionary leaders in a dynamic work environment.

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Become a valued member of a company that fosters creativity innovation and a flexible supportive culture.