Qualifications / Experience Required
- 1-3 years’ experience in a corporate customer experience environment.
- Demonstrated ability to interpret customer requirements, diagnose issues & identify solutions.
- Strong confident writing and communication skills plus practice active listening.
- Ability to work & learn collaboratively in a team environment.
- Strong attention to detail, excellent organisation & time management skills.
- SAP, JDE, Gen+, Salesforce CRM experience.
- Familiarity with chatbots, live chat & social media platforms.
- Experience in stakeholder management & influencing outcomes.