Client Account Manager

Overview:

MBA HR is a must

Key Responsibilities:

• Developing and nurturing strong client relationships
• Understanding client needs and objectives
• Acting as the liaison between clients and internal teams
• Forecasting and tracking client account metrics
• Identifying opportunities to upsell or crosssell services
• Resolving client issues and escalating as needed
• Creating and delivering reports on account status
• Collaborating with sales and marketing teams to drive revenue growth
• Ensuring timely and successful delivery of solutions according to client needs
• Conducting regular client meetings to review service needs and usage trends
• Managing multiple accounts and clients simultaneously
• Monitoring and analyzing client account performance
• Identifying potential risks and implementing effective solutions
• Handling contract renewals and negotiations
• Providing exceptional customer service

Required Qualifications:

• MBA HR is a must
• Proven work experience as an Account Manager Sales Account Manager or a relevant role
• Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organization
• Strong business sense and industry expertise
• Excellent listening negotiation and presentation abilities
• Experience in delivering clientfocused solutions based on customer needs
• Demonstrated ability to manage multiple projects at a time
• Excellent verbal and written communication skills
• Ability to work in a fastpaced dynamic environment
• Strong problemsolving and analytical skills
• Proficiency in MS Office and CRM software
• Proven ability to manage and prioritize tasks and time efficiently
• Ability to travel to meet clients as needed
• Proven track record of meeting and exceeding KPIs
• Customer serviceoriented approach

client-focused,presentation,project management,account management,forecasting,sales,communication,analytical skills,ms office,customer service,crm software,reporting,negotiation,marketing,client relationship management