Collection Officer

Job Summary:

We are seeking a diligent and proactive Collection Officer to join our team. The Collection Officer will be responsible for managing and collecting outstanding debts from clients ensuring timely payments and maintaining accurate records. The ideal candidate will possess excellent communication skills a strong understanding of debt collection processes and the ability to work under pressure.

Key Responsibilities:

• Debt Collection:

  • Contact customers via phone email and mail to collect outstanding payments.
  • Negotiate payment plans and schedules with customers to facilitate debt repayment.
  • Follow up on overdue accounts and ensure timely collection of payments.

• Customer Interaction:

  • Handle customer inquiries regarding their accounts and payments.
  • Provide clear and accurate information to customers about their debts and repayment options.
  • Maintain professional and positive interactions with customers at all times.

• Account Management:

  • Monitor and manage a portfolio of delinquent accounts.
  • Maintain accurate and uptodate records of all collection activities.
  • Prepare and maintain reports on collection activities outstanding debts and payment statuses.

• Legal and Compliance:

  • Ensure all collection activities comply with company policies and legal regulations.
  • Work with the legal team on escalated cases requiring legal action.
  • Stay informed about changes in debt collection laws and regulations.

• Collaboration:

  • Work closely with the finance team to reconcile accounts and resolve discrepancies.
  • Coordinate with other departments to address any issues affecting debt collection.
  • Provide feedback to management on collection strategies and process improvements.

Qualifications and Skills:

• Education:

  • Bachelor’s degree in Finance Accounting Business Administration or a related field.

• Experience:

  • Minimum of 2 years of experience in debt collection or a related field within an NBFC or financial institution.

• Skills:

  • Strong negotiation and communication skills.
  • Ability to handle difficult conversations and remain calm under pressure.
  • Proficiency in MS Office and accounting software.
  • Attention to detail and strong organizational skills.
  • Knowledge of relevant laws and regulations governing debt collection.

Personal Attributes:

• High level of integrity and professionalism.
• Empathy and understanding in dealing with customers facing financial difficulties.
• Resilience and determination in achieving collection targets.
• Ability to work independently and as part of a team.

Compensation:

• Competitive salary with performancebased incentives.
• Benefits package including health insurance retirement plans and paid time off.