Technical Support Engineer Cebu

Are you passionate about technology and driven to combat cybercrime Join Hornetsecurity a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for a dedicated Technical Support Engineer (m/f/d) to join our team and help us safeguard businesses from cyber risks. If youre excited about solving technical challenges and making a difference in the world of cybersecurity we want to hear from you.

Tasks

• You will diagnose and resolve our corporate clients technical issues over the telephone email and online chat in the areas of system configurations product functionality and bugs/ enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You escalate issues to our development team and coordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with other teams to provide a comprehensive and highquality support.
• You help in user education.

Requirements

• You have excellent logical analytical and problemsolving skills.
• You possess good customer etiquette and the ability to manage high profile customers well under pressure.
• You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer netstat etc.
• You have a good understanding of basic networking protocols.
• You possess excellent English communication skills both written and verbal. Any other language is a plus.
• You are a quick learner and selfstarter .

Bonus Skills (you get plus points)

• Knowledge/experience with HyperV and/or VMware virtualization platforms.
• Experience as a network/system administrator or Technical Support representative.
• Deep understanding of the Windows Server operating system (file system registry memory model security model process model).
• Knowledge/experience with Microsoft VSS.

Benefits

• Free space for innovation and independent action in a fastgrowing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• No dress code you can come to work as you like.

Do you want to help us shape the future of Cyber Security Apply now!