Customer Service Executive

This is a remote position.

• Respond to customer inquiries via chat in a timely and professional manner.
  
• Troubleshoot and resolve customer issues efficiently.
  
• Provide accurate information about products and services.
  
• Maintain a high level of customer satisfaction and professionalism.
  
• Escalate complex issues to higherlevel support when necessary.
  
• Keep records of customer interactions and transactions.
  
• Continuously update knowledge of company products services and policies.
  

Requirements

• High school diploma or equivalent; college degree preferred.
  
• Proven experience in customer service or a related field.
  
• Excellent verbal and written communication skills.
  
• Strong problemsolving abilities and attention to detail.
  
• Proficient in using customer service software databases and tools.
  
• Flexibility to work night shifts including weekends and holidays.
  

Benefits

• Professional career development opportunities