Logistics Coordinator

Responsibilities:

• Input incoming orders from customers into the ACS transportation management system in a timely manner with special attention to all specific instructions provided by the customer.
• Generate quotes as requested by customers.
• Assign orders to drivers with consideration of their locations, vehicle type, job deadlines and any special instructions given by the customer that must be followed.
• Prepare all required paperwork for the job and ensure that the driver has it on hand.
• Monitor and track drivers to ensure they are meeting all timelines and expectations for the jobs they are handling, including all documentation requirements.
• Report issues, delays, waiting time, and other notable information to the customer while the job is in progress.
• Provide excellent customer service to all clients and do everything you can to ensure customer satisfaction.
• Update client portals, as necessary.
• Adhere to all TSA (Transportation Security Administration) regulations and ensure drivers complete all TSA requirements for all air cargo shipments.
• Work with the warehouse team to track shipments coming into or leaving our facilities.
• Provide administrative support to managers.
• Work efficiently with the logistics team by maintaining continuous communication regarding issues, updates, new orders, driver assignments, etc.

Requirements:

• Hold a college or university degree
• Able to prioritize, multitask and thrive in a fast-paced environment
• Be a proactive and independent worker
• Be a problem-solver with an ability to operate effectively under pressure and time constraints
• Be a collaborative individual that enjoys supporting a team
• Have excellent verbal and written communication skills in English to maintain clear and concise communication with team, drivers, and clients to ensure smooth operations and completion of jobs
• Have strong interpersonal skills and ability to build relationships with customers and coworkers
• Have sharp attention to detail
• Be able to learn New England geographical area; accurately and quickly read maps
• Have strong computer and typing skills; be comfortable using Microsoft Word, Excel, Outlook (email) and able to learn new programs