Dutch Customer Support Agent for Sony PlayStation

Join the Sony PlayStation Customer Support team in Larnaca and be part of a dynamic environment dedicated to delivering excellent player satisfaction. We are seeking passionate individuals fluent in Dutch to handle console and account queries.

Tasks

• Answer players phone calls chats and emails regarding console/network issues.
• Provide highlevel customer service focused on PlayStation Account queries including password resets and payment issues.
• Ensure a high standard of customer interaction and problem resolution.

Requirements

• High School Diploma.
• Clear Criminal Record.
• Fluent in Dutch; supporting Dutchspeaking customers.
• Previous customer service experience is advantageous.
• Knowledge of computers and technology.
• Strong customer interaction and problemsolving skills.
• Ability to work well under pressure and multitask effectively with proven examples.
• Friendly reliable and professional demeanor.

Benefits

• Salary: 1350 gross increasing to 1400 gross after 6 months plus a 150 language bonus for Dutch speakers.
• Performance Bonus: Up to 250 based on KPI achievements (AHT Productivity NPS Quality Attendance).
• Work Hours: Monday to Friday 11:00 19:30 (subject to client requirements).
• Breaks: Two 15minute paid breaks and one 30minute unpaid lunch break.
• Annual Leave: 21 days per year.
• Training: Paid training (2 weeks) and nesting period (3 weeks).
• Job Security: Permanent positions with a 6month probation period.
• Career Progression: Opportunities to advance to Shift Manager or Team Leader roles
• Hybrid Working: possibility of working from home once training is complete. Depending on performance.
• Relocation Options:Option 1: 1000 onetime payment for selfarranged flights and accommodation (paid after 23 weeks of starting).
• Option 2: 300 flight reimbursement and one month of free accommodation with a potential second month at a reduced cost.
• Additional Benefits:

Monthly staff fun day.

25% discount card for multiple companies (restaurants etc.).

Free Greek and English lessons.

Social fees only (10.95%) covering all healthrelated cases.

If you are a dedicated and techsavvy individual fluent in Dutch with a passion for delivering exceptional customer service we would love to hear from you. Join us at Sony PlayStation Customer Support in Larnaca and become a part of our team committed to excellence and player satisfaction.

Apply now to embark on an exciting career with Sony PlayStation!