Call Center Representative - Remote Work

Job Description: BeIN Sports is seeking a reliable and energetic Call Center Representative to join our team on a part-time remote basis. As a Call Center Representative, you will be responsible for providing excellent customer service to our clients through phone calls and emails. Responsibilities: - Handle inbound and outbound calls from customers regarding product inquiries, order processing, and issue resolution - Respond to customer emails in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Follow communication scripts when handling different topics - Identify and escalate priority issues to the appropriate department - Provide customers with product information, promotions, and updates - Meet and exceed daily, weekly, and monthly performance targets Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Strong attention to detail and analytical skills - Ability to multitask and work in a fast-paced environment - Prior customer service experience is a plus but not required - Must be hardworking, energetic, and willing to learn - Ability to work independently and as part of a team - Must have a quiet workspace and reliable internet connection - Basic computer skills and proficiency in MS Office suite - Fluency in English is required, knowledge of another language is a plus Benefits: - Training and professional development opportunities - Travel and spending expenses reimbursement - Retirement plan options Working Environment: At BeIN Sports, we thrive in a culture that embraces change and responds resiliently to challenges. We encourage our employees to grow professionally and personally while contributing to the success of our dynamic team. Deadline to Apply: June 23, 2024 Equal Opportunity Statement: BeIN Sports is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We value diversity in our workforce and encourage all qualified individuals to apply. How to apply: