Customer Care Assistant

Job Description: As a Customer Care Assistant at Hilton in Doha, QA, you will play a crucial role in providing exceptional customer service to our guests. Your main responsibilities will include assisting guests with their inquiries, resolving any issues they may have, and ensuring their overall satisfaction during their stay. Responsibilities: 1. Greet guests in a friendly and professional manner. 2. Assist guests with check-in and check-out processes. 3. Handle guest inquiries and provide accurate information about hotel amenities, services, and local attractions. 4. Resolve guest complaints and issues in a timely and efficient manner. 5. Coordinate with other hotel departments to ensure guest needs are met. 6. Maintain a clean and organized work environment. 7. Assist with special projects and tasks as needed. Requirements: 1. Minimum of 2 years of experience in a customer service role. 2. Energetic and passionate about providing exceptional customer service. 3. Strong decision-making skills and ability to work well in a team. 4. Excellent communication and interpersonal skills. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Willingness to work flexible hours, including evenings, weekends, and holidays. Benefits: - Vision insurance - Employee discounts - Medical coverage Working Environment: Joining Hilton means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic environment where your contributions will make a real difference. Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other protected status.