Guest Relations Manager

Job Description

What you will be doing?

• ist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
• Deal effectively with any guest comments and or / complaints taking full ownership of the situation
• To ist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly
• Adhere & hold Agents accountable to adhere to Leading Quality urance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results
• Provide a warm welcome to the guests, and oversee VIP arrivals and departures.
• Keeps an updated record of the guests’ information in the system and handle complaints and concerns.
• Provides managerial support for Front Desk, Fairmont Gold and Guest Services in the daily operational duties for these areas
  

Qualifications

Your experience and ss include:

• Previous experience in a similar role is an et in a 5 star hotel setting
• Knowledge in Opera system
• Strong interpersonal and communication ss with a pion for service
  

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.