Online Customer Support Representative

Job Description: Al Jazeera Media Network is seeking a part-time Online Customer Support Representative to join our team in Doha, Qatar. The successful candidate will be responsible for providing excellent customer service to our online users, addressing their queries and concerns in a timely and professional manner. Responsibilities: - Respond to customer inquiries via email, live chat, and social media channels - Troubleshoot and resolve customer issues with efficiency and accuracy - Provide product information and support to online users - Collaborate with other departments to resolve customer concerns - Ensure customer satisfaction through effective communication and problem-solving - Maintain accurate records of customer interactions and transactions Requirements: - 2 years of experience in customer service or a related field - Confident and independent personality traits - Strong analytical and strategic planning skills - Excellent communication and interpersonal abilities Proficiency in using customer support software and online platforms - Ability to work in a fast-paced and dynamic environment - Fluent in English (additional language skills are a plus) Benefits: - Competitive salary - Paid overtime - Free accommodation - Employee discounts on Al Jazeera Media Network products and services Working Environment: At Al Jazeera Media Network, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to delivering high-quality service to our online users and fostering a culture of inclusivity and collaboration. Deadline to Apply: June 21, 2024 Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Online Customer Support Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs