DutchFlemish Outbound Client Advisor

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Your role

For the second largest energy producer and energy supplier in the Belgian market we are looking for an Outbound Client Advisor candidate. As an Outbound Client Advisor you will be responsible for delivering a high level of courteous and efficient customer service across multiple contact channels phone mail chats & social media.

Tasks

• Calling prospects via the delivered database
• Active listening to understand the sales opportunities based on the needs of the client
• Comparing tariffs from other suppliers
• Convincing prospect to become Luminus client
• Assisting with the digital contract signing
• The agent goes through the contract with the client (online) & assists with the digital contract signing
• Proposing/selling other products and/or services such as energy control monitors boiler maintenance emobility items.

Requirements

• Diploma of Secondary Education
• Contact center experience is an asset
• High proficiency in Dutch/Flemish and fluent in English
• PC skills (experience with working with computer systems)
• Good writing skills
• Customer orientation Ability to develop and maintain strong relationships with clients
• Persuasiveness to convince others while using clear explanations and wellformed arguments
• Empathy Understands another persons circumstances point of view thoughts and feelings.
• Selfconfidence Confidence in own powers and abilities.
• Sales Ability
• Willingness to learn
• Motivation to learn and do sales

Our offer

• Paid training
• Fun peopleoriented call centre
• Marketbased basic salary
• Growth opportunities
• Relocation Package
• Private health insurance

Location

Sofia (Bulgaria)