Payments Officer

Responsibilities

• Process all deposits transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
• Process all withdrawals transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
• Process other transactions including (adjustments, indemnifications, and credits).
• Assist and respond to client’s payment related queries over the phone and through emails (Zendesk)
• Liaise with the Sales team to provide clients with the best payment solution available.
• Able to provide adequate information about the available Payment Providers and solutions.
• Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
• Compliance, Risk, and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
• Liaise with banks and PSPs to investigate missing payments or anomalies.
• Handle confidential information in accordance with the Data Protection Act.
• Report Technical errors and follow up on them.

Skills & Competencies

• Fluent in spoken and written English.
• Strong analytical and problem-solving skills.
• Excellent management and attention to details. Being flexible and adaptable is very important.
• Aptitude for building relationships and ability to communicate on complex issues.
• Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Has capacity to adapt to the changing market environment and work well under pressure.