Desktop Support Technician

Job Title Desktop Support Technician

Location – Emden Germany

Job Type – Contract (612 Months)

Work Model – Onsite

Fluent German Speaker

Desktop Support Engineer:

Deskside Engineer which includes but is not limited to the following:

The Senior Deskside Engineer will be able to complete all activities as described in the Deskside Engineer description in addition to the following:

35 years of technical experience desktop support or system administrator role or experience

Recent experience with handson Desktop Support and System Administration.

Advanced Hardware and software troubleshooting skills.

PowerShell scripting understanding and worked on PowerShell scripts to run in environment.

Intune Auto pilot Azure AD PowerShell experience.

Capable to provide best effort support for nonstandard devices.

Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit) O365 OneDrive Exchange 2016 and SharePoint Online.

Knowledge of and experience troubleshooting/supporting mobile devices IOS Air Watch Mobile Device Management (MDM) Console and Intune.

Knowledge on ticket management per Company guidelines.

Knowledge of the concepts and policy controls of Active Directory.

Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.

Ability to communicate technical concepts in layman’s terms.

Ability to communicate with other support groups and vendors to provide seamless support to customers.

Ability to differentiate between personal computing device problems versus room technology problems.

Identify the root cause of reported incidents and perform work around as appropriate

Experience of supporting as many of the following as possible: Windows 7 and 10 MS Office 2010/2013/2016/365 Skype for Business Microsoft Teams VOIP PC/Laptop builds OS configuration AD administration hardware repair and mobile device management (such as Microsoft Intune).

Incident Service Request Change management process Remedy Service Now tool knowledge.