General Manager

JOB DESCRIPTION

ASSET & EXPERIENCE:

• Develop and implement the hotel’s overall financial strategy, including budgeting, revenue management, and cost control.
• Direct and coordinate all major property initiatives, including capital projects, renovations, and customer service improvements.
• Strategically align the operations of the hotel with the vision of the Owners and Kerten Hospitality.
• Direct the crafting and implementation of unique guest experiences that highlight the property's heritage.
• Supervise the maintenance and upkeep of the hotel, ensuring its uniqueness and heritage are preserved.
• Ensure the hotel's operations are compliant with all legal and regulatory requirements, focusing on health, safety, and environmental standards.
• Act as the primary liaison between hotel management and owners, ensuring alignment and compliance with all agreements.
• Oversee and ensure compliance with operational standards and policies, maintaining the highest level of service quality.

PEOPLE:

• Lead the recruitment, development, and retention strategies for all staff, ensuring alignment with the hotel's vision and standards.
• Foster a culture of excellence, teamwork, and continuous learning among employees.
• Oversee training programmes for staff, emphasising skill development and service excellence.
• Implement leadership development and succession planning within the hotel.

COMMUNITY:

• Establish and maintain strong relationships with local community leaders, businesses, and other stakeholders.
• Lead community engagement initiatives, positioning the hotel as a responsible and contributing member of the local area.
• Drive partnerships and collaborations that benefit both the hotel and the community, including sustainability and local sourcing initiatives.

GROWTH:

• Represent the hotel as its spokesperson, actively engaging with media and participating in public relations.
• Pursue opportunities for the hotel’s growth outside the property, including new ventures or partnerships.
• Spearhead the development of new revenue streams, exploring innovative business models and market opportunities.