French Customer Success Specialist Fully Remote In Portugal

Are you a French language wizard Were on the hunt for an extraordinary individual to become our Customer Agent Maestro!

About Us:
We craft gamechanging customer experiences that drive brand growth worldwide. With deep insights and cuttingedge technology we design integrated journeys that transcend expectations and scale seamlessly. Whether youre a startup or a global brand were your partner for success. Weve got you covered no matter the complexity or scope of your customer journey.

Role Overview:
As a Customer Support Advisor at a leading global home furnishings retailer youll be the first point of contact for customers and a vital brand ambassador. Responsibilities include assisting customers via calls providing product information resolving delivery issues troubleshooting account problems and ensuring accurate responses to inquiries while maintaining detailed records of interactions.

Key Responsibilities:

• Act as the primary point of contact for customers as a Customer Support Advisor.
• Provide enthusiastic and professional assistance to customers via inbound calls.
• Offer detailed product information and attempt to close sales during phone interactions.
• Assist customers with delivery inquiries including tracking shipments and resolving issues.
• Address account management and software functionality problems for customers.
• Deliver accurate and realtime responses to customer inquiries.
• Maintain detailed records of customer interactions and actions taken.

Qualifications:

• Native French
• B2/C1 proficiency in English

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that reflect your skills and experience ensuring that your hard work is recognized and rewarded.
• Performance Bonus: In addition to your salary youll have the opportunity to earn performance bonuses based on your contributions and achievements motivating you to excel in your role.
• Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours ensuring that you can stay fueled and focused throughout the day.
• Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work ensuring that you have convenient and affordable transportation options.
• Health and Life Insurance: Comprehensive coverage reflecting our commitment to your wellbeing.
• Remote Work Option: Enjoy the flexibility of working remotely allowing you to balance your professional and personal commitments more effectively.

Ready to embark on this customer support adventure Submit your application today and we will get in touch with you!

Remote Work :

No