L2 Technical Support Engineer

L2 Technical Support Engineer

TOP MNC Best Engineering Technology Awarded

Best Service based Company

Elevating Digital Marketing Analytics to New Heights

Pioneering Excellence in Marketing Automation Campaigns

Exp : 5 10 Yrs

Salary : 6 10 LPA Max Depends on Skill sets

Role: /IT Help Desk/ IT Service Desk

Location: Coimbatore

Shifts: Willing to work inRotational Shifts/ Night shiftsMandate Based on the client requirement)

Requirements and skills: Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role International client hand

Responsibilities
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution within agreed time limits
Talk clients through a series of actions either via phone email or chat until theyve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.