Customer Service Representative

Job Title: Customer Service Representative

Location: Orlando FL

Position Type: FullTime

Reports To: Customer Service Manager

Job Summary:

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will have excellent communication skills a friendly demeanor and a passion for helping customers resolve their issues efficiently. As a Customer Service Representative you will be the first point of contact for our customers providing support and ensuring an exceptional customer experience.

Key Responsibilities:

• Customer Interaction:

  • Handle inbound and outbound customer calls emails and live chat inquiries in a professional and courteous manner.
  • Provide accurate information about products services and company policies.
  • Resolve customer complaints and issues effectively aiming for firstcontact resolution.

• ProblemSolving:

  • Diagnose and troubleshoot customer problems providing appropriate solutions.
  • Escalate complex issues to the appropriate department or supervisor when necessary.

• Documentation and FollowUp:

  • Record customer interactions and details of inquiries complaints and comments in the customer service database.
  • Follow up on customer interactions to ensure satisfactory resolution.

• Team Collaboration:

  • Work closely with other departments such as Sales Technical Support and Marketing to provide cohesive customer support.
  • Participate in team meetings and training sessions to improve service skills and product knowledge.

Qualifications:

• High school diploma or equivalent required.

• Experience with CRM software and ticketing systems is a plus.

• Excellent verbal and written communication skills.

• Strong problemsolving abilities and attention to detail.

• Ability to work in a fastpaced environment and handle multiple tasks simultaneously.

• Proficiency in Microsoft Office Suite (Word Excel Outlook).