Customer Solution Center Audit II TRAINER

Customer Solutions Center Appeals & Grievances (A&G) Training Specialist II: Train the Team! This role is hybrid training will be done on Webex AND onsite

This role designs and delivers training programs to improve the skills and knowledge of the A&G team.

Responsibilities:

• Design and deliver training programs on customer service product operations and A&G procedures.
• Conduct training needs assessments and develop curriculum.
• Maintain training materials and track employee progress.
• Analyze data to identify skill gaps and recommend solutions.
• Stay uptodate on regulations and update policies and procedures.

Qualifications:

• Bachelors degree (or equivalent experience) in Business Administration or Healthcare.
• 35 years of experience in managed care Medicaid Medicare.
• 35 years of experience designing and delivering training programs.
• Strong understanding of adult learning principles and excellent presentation skills.
• Knowledge of relevant regulations (CA MediCal Medicare NCQA).

Basically youll create and deliver training programs to ensure the A&G team has the knowledge and skills to excel in their roles!

Remote Work :

No