Security Incident Responder

We are currently on the lookout for a Security Incident Responder for one of our clients in the cloud sector!

Work model: Fully Remote
Location: Poland

Responsibilities:

• Be the first line of availability for customers responding to issues for managed security services.
• Monitor internal infrastructure and customer events on their systems.
• Respond to customer incident tickets and internal routing while ensuring effective task assignment to internal teams.
• Follow workflow procedures of an operations center in a large global environment.

Qualifications:

• Experience in a customerfacing role preferably within the information technology industry.
• Familiarity with the Internet including technologies and fundamental protocols such as DNS TCP/IP and HTTP.
• Basic networking and Linux knowledge.
• Ability to analyze prioritize and escalate customer security attacks engaging with appropriate internal stakeholders.
• Demonstrated interest in cybersecurity and basic knowledge about common security threats.
• Excellent collaboration and communication skills with fluency in English.