Clinical Service Desk

Position: Clinical Service Desk

Location: Cary NC/Remote

Duration: 1 Years

Phone & Skype

Client: HCL

Immediate Interview

Need Details in below format only else will not consider the resume. LinkedIn Profile link Education details Contact number has to be on Resume :

Candidate Name

Contact No.

Email ID

Current Location

Visa

Rate

ExHCL

Candidate Details:

iTAP BR#

Candidate Reference No.

Full Legal Name:

First Name recorded in iTAP (Please share iTAP snippet)

Middle Name recorded in iTAP (Please share iTAP snippet)

Last Name recorded in iTAP(Please share iTAP snippet)

Rate

Consultant Location:

Contact Number:

Email ID:

Interested to Relocate (Yes/NO):

Skype ID: (Must)

Work Authorization (Must):

Validity of Visa (If applicable):

Availability for Onsite:

Earliest Availability to Join:

LinkedIn Profile: (Must)

Current and Last few employers:

Skill Rating

Mandatory Skills

Hands on experience in Years

Last used Year

SelfRating (Scale 110)

1.

2.

3.

4.

Note Please ensure that the candidates have Healthcare Radiology Service desk experience. They have experience in taking calls from Doctors/Radiologists.

Shift Hours Candidate will work on rotational shift which can be anytime in between 6:30am ET to 11:30pm ET.

Working hours may extend and additional hours will be paid. It may include weekends and Holidays.

Initial 2 months will be normal shift later the shift will be prepared in advance with team.

Serve as the initial point of contact for clients via phone calls and chats promptly addressing inquiries and requests.
Possess familiarity with US healthcare processes and ITIL principles to ensure effective client interactions and align with industry best practices.
Document interactions accurately in ticketing tool escalate complex cases to next level or technical teams collaborate with the healthcare team and stay updated on medical trends to enhance client support processes.
Ensure exceptional client experiences by displaying professionalism patience and a clientcentric approach.
Manage client interactions efficiently following established protocols utilizing the hospitals knowledge base for relevant solutions.
Should have basic service & product knowledge to identify and resolve fundamental problems