Guest Services Manager

This a Full Remote job, the offer is available from: Asia Faststream are recruiting experienced Guest Services Managers for a Globally Recognized, people focused Cruise Giant! If you have experience in a similar role or potentially step up for a large cruise company or hotel chain this could be the ideal position for you to progress your career! Key Responsibilities • Lead and mentor a team of guest services personnel, providing guidance, training, and support to ensure the delivery of exceptional guest experiences. • Oversee all guest services operations, including check-in/out procedures, guest inquiries, special requests, and problem resolution, ensuring efficiency and accuracy. • Foster a culture of hospitality and teamwork among the guest services team, promoting a positive and welcoming atmosphere for guests and colleagues alike. • Monitor guest feedback and satisfaction levels, proactively addressing any issues or concerns to ensure a seamless and memorable cruise experience. • Collaborate with other departments onboard to coordinate guest services and activities, ensuring smooth operations and optimal guest satisfaction. • Maintain accurate records and reports related to guest services operations, including guest preferences, feedback, and incident reports. • Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations, with a focus on safety and security. Qualifications: • Valid STCW and C1/D (or ability to renew/obtain) • Minimum of 2 years of experience in a similar role within the hospitality or cruise industry, with a proven track record of leadership and guest service excellence. • Strong leadership and communication skills, with the ability to inspire and motivate a diverse team. • Excellent interpersonal skills and the ability to interact effectively with guests from diverse backgrounds and cultures. • Proficiency in computer systems and software applications commonly used in guest services operations. • Exceptional organizational and problem-solving abilities, with a keen attention to detail. • Ability to remain calm and composed under pressure, with a positive and proactive approach to guest service. Benefits: • 17/8 week rotation • Attractive Salary • Additional Onboard benefits • Clear path for career progression Please contact me to find out more if you meet the above criteria, additional language skills are also extremely beneficial