ServiceNow Business Analyst HRSD

Role name: ServiceNow Business Analyst (HRSD)

Location: San Jose CA (Onsite)

Duration: 06 Months

Role Description:

Assist with the design prototype implement test and deploy technical solutions within ServiceNow

Prepare asis process documentation tobe process documentation and performing detailed gap analysis in partnership with HR tech and business teams

Assist with request intake and working with core business stakeholders for routine enhancement requests or defects

Document and refine RTB enhancements and defects

Assists HRSD Tech Team with backlog management and design workshops

Support upgrades enhancements testing validation and overall system performance

Set testing criteria build testing scripts perform testing and collaborate with business units to complete testing with objective to deliver quality product

Contribute to change management and training efforts

Writing/modifying stories in Jira

Work with solutions architect integration analysts and reporting teams to deliver the desired business objectives.

Design develop troubleshoot debug and deploy technical solutions

Support release management reviews release summaries and release readiness documents as needed

Assist in building reports and dashboards in ServiceNow to meet business needs

Experience (Years): 10 & Above

Essential Skills:

ServiceNow System Admin Certification: Possessing the ServiceNow System Admin certification is essential as it demonstrates a foundational understanding of the platform enabling the analyst to support and maintain the HRSD application effectively.

HRSD ServiceNow Platform Implementation Experience:

At least 23 years of experience in implementing HRSD ServiceNow platform features and functionality is crucial for the role as it indicates a solid understanding of HRSD and related processes.

Proficiency in HR Processes and Workflows:

The candidate must be familiar with HR processes and workflows to successfully design implement and support HRSD solutions aligned with business needs.

Desirable Skills: HRSD Implementation Certification:

Having the HRSD Implementation certification is a plus as it shows specialized expertise in the HRSD scope and increases the candidates ability to support complex HR workflows and projects.

Experience in HRSD Architecture: Understanding HRSD architecture is advantageous as it allows the analyst to design and deliver robust solutions that meet business requirements and objectives.

Experience with SLA Models: Familiarity with Service Level Agreement (SLA) models is beneficial as it helps ensure timely and efficient delivery of services and support to the business teams and stakeholders.