ServiceNow Business Analyst

Must Haves/Nice to Haves
13 years of ServiceNow and Power BI
IT Service Management Exp
Dashboards and Building Reports

The Business Analyst plays a vital role as a liaison between various IT teams ensuring the delivery of highquality support services and maintaining customer satisfaction. This position involves understanding the organizations overall business needs and IT support trends to optimize support services. Key responsibilities include researching issues identifying root causes and implementing solutions to minimize incident volumes. The role also involves operational support audits reporting and project participation to enhance internal customer experience and IT tools.