IT Technical WriterSystems Analyst

Job: IT Technical Writer / Systems Analyst

Location : Richmond VA 23219

Duration : Long Term

Client is seeking a Technical Writer / System Analyst to work as a key member of the Design and Planning Team for IT network infrastructure projects. This role will work closely with the PMO office and be responsible for documenting procedures via job aids templates forms flow diagrams and presentation decks. They will create update training programs and conduct trainings as required. Responsibilities include analyzing problems; documenting business processes; developing requirements user stories and acceptance criteria; and managing requirements traceability and testing. client is a fastpaced organization with very high standards for work quality and efficiency. This position is expected to handle multiple projects and remain flexible and productive despite changing priorities and processes. Ongoing improvement and efficiency is a part of our culture and each team member is expected to proactively contribute to process improvements.

RESPONSIBILITIES:

Create and update job aids templates forms flow diagrams and presentation decks on the subject of technology project management and the methodologies employed at (client) and Virginia Information Technologies Agency (VITA).

Consult with other members of the PMO and subject matter experts within the organization to develop content for documentation and training programs.

Work with the Project team members and business stakeholders to understand business processes and pain points

Develop expertise in the customers business applications

Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business technical or blended approach for resolution

Diagram current processes and proposed modifications using process flows context diagrams and data flow diagrams

Discover and document requirements and user stories with a focus on improving both business and technical processing

Decompose requirements into Epics and Features and create clear and concise user stories that are easy to understand and implement by technical staff

Utilize progressive elaboration; map stories to technical design specifications to be used by internal staff to develop the system modifications

Identify and group related user stories into Themes document the dependencies and associated business processes

Assist Product Owner in maintaining the product backlog

Create conceptual prototypes and mockups

Propose alternative solutions that balance cost and benefit and adequately test a solutions feasibility for business and technical compatibility

Collaborate with staff vendors consultants and contractors as they are engaged on tasks to formulate detail and test potential and implemented solutions.

Perform Quality Analyst functions such as defining test objectives test plans and test cases and executing test cases (including regression testing)

Coordinate and Facilitate User Acceptance Testing with Business and ensure Project Managers/Scrum Masters are informed of the progress

KNOWLEDGE SKILLS AND ABILITIES:

Strong background in technology project management.

Strong experience in creating written documentation including update job aids templates forms flow diagrams and presentation decks.

Strong written and verbal communication skills.

Strong analytical organizational and decisionmaking skills.

Exceptional interpersonal skills for collaborating.

Ability to plan in a rapidly changing environment and to provide guidance for changes as required.

Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly succinctly communicate complex issues to multiple audiences.

Exceptional knowledge of both Agile and Waterfall project management principles and practices.

QUALIFICATIONS

The candidate should have 10 years of overall IT experience with emphasis on technology project management.

The candidate must have a minimum of 2 years of experience creating procedure documentation such as job aids templates forms flow diagrams and presentation decks.

The candidate must be proficient in written communication tools such as Word Excel PowerPoint and Visio.

5 years of experience as an Agile Business Analyst; strong understanding of Scrum concepts and methodology

Experience with networking projects.

• Experience organizing and maintaining Product and Sprint backlogs.
• Experience translating client and product strategy requirements into application requirements and user stories.
• Proficient with defining acceptance criteria and managing acceptance process with development.
• Experience with large multimodule systems.
• Expertise with Microsoft Office products (Word Excel Access Outlook Visio PowerPoint Project Server)
• Experience with Application Lifecycle management (ALM)
• The candidate must have exceptional written and oral communications skills and have the proven ability to work well with a diverse set of peers and customers.

Preferred:

CBAP and/or CSPO Certification

Experience using Team Foundation Server for agile software development and work item tracking

Experience with automated testing tools such as Test Complete

1. Required 5 Years Experience gathering requirements on IT projects.
2. Required 10 Years Delivering business and systems analysis artifacts such as Business Requirements Documentation (BRD) Requirements Traceability Matrix (RTM)
3. Required 5 Years Agile Business Analyst; strong understanding of Scrum concepts and methodology.
4. Required 8 Years Experience translating business and product strategy requirements into application requirements and user stories.
5. Required 6 Years Proficient with defining acceptance criteria and managing acceptance process with development.
6. Required 7 Years Experience creating wireframes and prototypes (using applications such as Balsamiq)
7. Required 8 Years Experience with large multimodule systems.
8. Required 10 Years Expertise with Microsoft Office products (Word Excel Access Outlook Visio PowerPoint Project Server)
9. Required 8 Years Experience with Application Lifecycle management (ALM)
10. Required 10 Years Exceptional written and oral communications skills and have the proven ability to work well with a diverse set of peers and customers.
11. Desired 3 Years Certified Business Analysis Professional (CBAP) or Certified Scrum Product Owner (CSPO) Certification
12. Experience using Team Foundation Server for agile software development and work item tracking.