Service Delivery Manager

Requirements:

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Bachelor’s degree required with at least 5 years of overall work experience

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3 years of direct, onsite supervision / management experience of a team greater than 10 people

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Experience in coaching and mentorship, especially of early-career individuals

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Proven ability to work with multiple stakeholders, drive consensus, and report on team progress

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Experience building client relationships and creating a good communication structure to gather feedback

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Experience and comfort with MacOS and Google Workplace

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A collegial spirit and ability to work in a highly collaborative and open work environment (both physically and culturally). Experience improving team morale

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Experience creating SOPs, training documents, and/or onboarding plans