Responsible Gaming Analyst Spanish Speaking

We are seeking a dedicated and passionate Spanishspeaking Responsible Gaming Analyst to join our team and help us maintain the highest standards of responsible gaming practices.

Tasks

As Spanishspeaking Responsible Gaming (RG) Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.

Your responsibilities will include:

• Analyze riskscoring reports to identify potential addictive behavior contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks selfexclusion and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Monitor escalated selfexcluded players to assess risk and refund eligible players
• Monitor and review followup case report on a daily weekly and monthly basis
• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
• Adopt a solutionfocused approach to assist vulnerable players
• Recommend changes and/or amendments to Responsible Gaming operational activities and processes
• Work closely with the Responsible Gaming Management to instill a culture of Responsible Gaming through promoting awareness and delivering training as required

Requirements

What Were Looking For:

• Language proficiency: native or close to native level of Spanish and fluent level of English both spoken and written
• To have keen interest in the psychology of addiction regulatory and compliance knowledge
• Ability to listen effectively and understand others empathy
• Willingness to learn and strive to improve business operations
• Positive mindset and a flexible approach
• Ability to work well in a Team
• Have analytical thinking with excellent attention to detail
• Ability to work in a fastpaced dynamic environment

Benefits

Employee benefits

• Private health insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events
• Relocation package to Malta including flight and 2 weeks of accommodation

And much more!
Apply today and be part of our success story!

Why Join Us

By joining our team you will be part of an organization that prioritizes responsible gaming and places a strong emphasis on creating a safe and enjoyable gaming experience for all.

If youre ready to make a significant impact lead a dedicated team and contribute to the responsible gaming landscape wed love to hear from you.

Our recruitment process

• Interview with our TA Specialist
• Online assessment
• Interview with the hiring manager