Job Summary:
A client of ours in Arlington VA (Hybrid 3days office) is looking for a ServiceNow Telecommunication Service Management (TSM) and BPC Consultant for a Contract on W2 opportunity. Mandatory Skills & Areas:
5 Years of Experience in Telecom Service Management (TSM) 8 Years of Experience in ServiceNow platform. 4 Years of Experience in Business Process Consulting. Description:
As a ServiceNow Telecommunication Service Management (TSM) and BPC Consultant you will be instrumental in analyzing designing and implementing ServiceNow solutions tailored to meet the unique requirements of our clients in the telecommunication industry. You will leverage your expertise in Telecom Service Management (TSM) and Business Process Consulting to drive innovation and deliver exceptional results for our clients. The ideal candidate will have a strong technical background extensive experience with the ServiceNow platform and a deep understanding of telecom service management principles. Responsibilities:
Collaborate with telecom clients to understand their specific service management requirements and business processes. Design and implement ServiceNow solutions with a focus on Telecom Service Management (TSM) modules such as Service Desk Incident Management Change Management and Configuration Management. Customize ServiceNow applications to address telecomspecific needs including configuring workflows forms and reports. Provide technical guidance and support to clients throughout the implementation process ensuring alignment with industry best practices and regulatory requirements. Analyze and optimize telecom business processes to enhance efficiency reduce costs and improve customer satisfaction. Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles. Collaborate with crossfunctional teams to ensure successful project delivery and customer satisfaction. Stay current with ServiceNow platform updates telecom industry trends and emerging technologies. Requirements:
Certified System Administrator (CSA). Bachelors degree in computer science Information Technology or related field. Minimum of 8 years of experience working with the ServiceNow platform. Experience in Business Process Consulting. Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules including Service Desk Incident Management Change Management and Configuration Management. Strong understanding of telecom service management principles processes and standards (e.g. ITIL). Experience with JavaScript HTML CSS and other web technologies. Excellent problemsolving skills and attention to detail. Strong communication and interpersonal skills with the ability to interact with clients at all levels of the organization. Experience with CSM FSM and other ServiceNow modules is a plus. Qualifications:
Experience level: Experienced Certified System Administrator (CSA). Minimum 10 years of ServiceNow Telecommunication Service Management (TSM) and BPC Consultant Experience. Education: Bachelors (required) Job Type: Contract on W2
Location: Preferred location is
Arlington VA (Hybrid 3days office)
