ociate Director
نُشرت في :
30-08-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
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أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
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أرسل الوظائف
الوصف الوظيفي
- Who You Are
You are a strategic thinker with experience in technical operations, primarily focused on supporting customer experience through success models, automation, and AI. You have strong analytical, communication, goal-setting, problem-solving, and research skills.
What You'll Do
- Manage the TechOps and Fintech Support teams that act as 2nd level to the Level 1 support team
- Cross-functionally work directly with engineering, product, fincrime and payment operations (to name a few) to solve complex customer issues around global payroll, invoices, HRIS, 3rd party processing teams and numerous Deel partners
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
- Balance immediate solutions to improve the customer experience with architecting future solutions to scale
- Ensure that the customer experience is efficient and effective for the customer and internal stakeholders
- Recommend innovative, scalable solutions to solve customer-related needs, backed by data driven insights
- Employee hiring, training, development, assessments, management, leadership, and career path plans.
- You will be expected to roll up your sleeves dig into the weeds and interact and solve customer problems
- Requirements
Experience:
- 8+ years of combined expertise in People Leadership, Operations, Planning, Budgeting, Process Design, Process Re-engineering, Change Management, and Communications.
- Work Style:
- Comfortable working autonomously with minimal guidance, supporting leadership and driving initiatives.
- Ability to operate without direct supervision, prioritizing tasks and supporting multiple leaders.
- Ability to work remotely and continue to stay focused and productive and work flexible hours as your teams are in multiple time zones covering EMEA< LATAM and APAC
Leadership and Relationships:
- 4+ years of managerial experience, capable of both direct work contributions and managing a team.
- Proven capability in building relationships and fostering connections across various levels of the organization for success.
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
