Support Desk Analyst

Title: Support Desk Analyst

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

• Promptly address user inquiries and technical issues via phone email or ticketing system.
• Identify and resolve hardware and software problems efficiently.
• Offer technical guidance and support for incoming queries concerning computer systems software and hardware.
• Forward unresolved issues to the appropriate IT personnel or vendor for further resolution.
• Perform software applications and operating systems installation configuration and updates.
• Maintain accurate records of all support activities and communications.
• Collaborate with team members to streamline processes and elevate the overall customer experience.
• Stay updated on the latest technology trends to provide proactive support and recommendations.

Requirements:

• Bachelors degree in Information Technology Computer Science or a related field.
• Demonstrated experience in a technical support role or help desk environment.
• Proficient in Windows and/or Mac operating systems.
• Familiarity with networking concepts and protocols.
• Exceptional communication and customer service abilities.
• Capable of working independently and managing tasks effectively in a fastpaced setting.
• Strong problemsolving skills with keen attention to detail.
• IT certifications such as CompTIA A or Microsoft Certified Professional would be advantageous.
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.