Customer Support Representative - Russian - Lisbon

Position: Customer Support Representative

Location: Lisbon Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Provide customer support via email and chat predominantly in Russian and occasionally in English
• Assist customers with inquiries regarding account and payment procedures
• Resolve issues related to login and registration
• Assist with the recovery and modification of emails phone numbers and other account details
• Manage cases of hacked accounts and facilitate character restoration
• Address inquiries concerning the reward program
• Respond to questions regarding tokens and prepaid game cards
• Handle paymentrelated inquiries and facilitate refund processes
• Maintain professionalism in managing customer data.

REQUIREMENTS:

• Native level Russian both oral and written. Fluent in English (at least B2 level)
• Previous experience in Customer service roles will be considered as an advantage
• Gaming knowledge required
• Eligible to work in EU or sorted out Portuguese residency status
  
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills with solid negotiating skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently while being team player at the same time
• Working schedule: shift rotation Monday to Sunday in timeframe from 06 AM 10 PM (40 hours a week).

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.