Chat process executive

Overview:

Key Responsibilities:

• Responding to customer inquiries and providing accurate information through chat
• Resolving customer issues and complaints in a timely manner
• Identifying and escalating priority issues to the appropriate team
• Upselling or crossselling products or services to customers
• Maintaining accurate records of customer interactions and transactions
• Adhering to company policies and procedures while providing customer support
• Collaborating with other departments to address customer needs
• Participating in training and development sessions to improve skills
• Adhering to productivity and quality standards
• Contributing to a positive team environment

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a similar role
• Excellent written and verbal communication skills
• Ability to multitask and prioritize workload
• Strong problemsolving and decisionmaking abilities
• Familiarity with CRM systems and chat platforms
• Ability to work in a fastpaced environment
• Empathy and patience when dealing with customers
• Good typing speed and accuracy
• Flexibility to work in shifts or weekends

communication,multitasking,customer service,time management,chat process